Legal

Platform Terms of Use

Last updated: September 7, 2026

These Platform Terms of Use (“Terms”) constitute a legally binding agreement between you and Scryber, Inc. (“Scryber,” “we,” “us,” or “our”) governing your access to and use of Scryber's websites, applications, software, AI-powered clinical documentation tools, transcription services, billing and coding tools, revenue intelligence tools, and related products and services (collectively, the “Platform” or “Services”).

PLEASE READ THESE TERMS CAREFULLY. BY CREATING AN ACCOUNT, ACCESSING, PURCHASING, OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE PLATFORM.

If you access or use the Platform on behalf of a medical practice, healthcare organization, company, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, “you” and “your” refer to both you and that entity.

If you or your organization has entered into a separate written agreement with Scryber governing use of the Services, that agreement will control to the extent it conflicts with these Terms.

Where Scryber processes Protected Health Information (“PHI”) on behalf of a Covered Entity or Business Associate, the applicable Business Associate Agreement (“BAA”) will govern Scryber's handling of PHI. If these Terms conflict with the BAA regarding PHI, the BAA will control.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Platform.

The Platform is intended primarily for healthcare professionals, healthcare organizations, medical practices, their authorized personnel, and other approved users.

By using the Platform, you represent and warrant that you satisfy these requirements.

2. Right to Access and Use the Platform

Subject to these Terms and payment of applicable fees, Scryber grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Platform during your subscription term for your internal professional and business purposes.

You may authorize employees, clinicians, contractors, administrators, and other personnel under your control (“Authorized Users”) to access the Platform where permitted by your subscription.

You may not, and may not permit any third party to:

reverse engineer, decompile, disassemble, or attempt to discover the source code or underlying structure of the Platform;
modify, translate, adapt, or create derivative works from the Platform except as expressly permitted;
copy, sell, resell, license, sublicense, distribute, rent, lease, or commercially exploit the Platform;
use the Platform to develop, train, benchmark, or improve a competing product or service;
scrape, systematically extract, harvest, or collect data from the Platform through unauthorized automated means;
circumvent usage limits, security controls, authentication mechanisms, or other safeguards;
introduce malware, malicious code, viruses, or other harmful technology;
interfere with or disrupt the integrity, availability, or performance of the Platform;
attempt to gain unauthorized access to the Platform, another user's account, or any connected systems or networks;
use the Platform for unlawful, fraudulent, deceptive, or unauthorized purposes; or
use the Platform in a manner that violates these Terms or applicable law.

Scryber may suspend or restrict access where we reasonably believe an account or use of the Platform violates these Terms, presents a security or patient-safety risk, or threatens the integrity of the Platform.

3. Accounts and Authorized Users

Each Authorized User must maintain an individual account and appropriate login credentials.

You are responsible for:

maintaining the confidentiality and security of your credentials;
activities performed through your account;
ensuring Authorized Users comply with these Terms;
maintaining accurate account information;
assigning appropriate roles and permissions;
promptly removing access for individuals who are no longer authorized; and
notifying Scryber promptly of suspected unauthorized access or credential compromise.

Scryber may require multi-factor authentication or other security controls as a condition of accessing the Platform.

Organizations may designate administrative users with authority to manage users, permissions, settings, and organizational information.

You are responsible for ensuring administrators are appropriately authorized to access information available through their administrative privileges.

4. The Scryber Services

Scryber provides technology designed to assist healthcare professionals and healthcare organizations with workflows that may include:

clinical encounter transcription;
generation of draft clinical documentation;
SOAP note generation;
extraction and organization of clinical information;
clinical documentation assistance;
CPT and ICD-10 coding suggestions;
billing and reimbursement analysis;
revenue intelligence;
accounts receivable and payment visibility;
practice performance analytics; and
related administrative and healthcare workflow functions.

Features may differ depending on your subscription, account configuration, and availability.

Scryber may add, modify, improve, or discontinue features from time to time.

5. Artificial Intelligence and Clinical Responsibility

The Platform uses artificial intelligence and machine-learning technologies.

Scryber is a technology platform and does not practice medicine or provide medical, legal, accounting, coding, reimbursement, or other professional advice.

Outputs generated by the Platform, including transcripts, clinical notes, summaries, suggested diagnoses, CPT codes, ICD-10 codes, billing information, reimbursement estimates, documentation recommendations, and other AI-generated content (“Output”), are intended to assist—not replace—qualified healthcare professionals and their independent professional judgment.

AI systems can produce incomplete, inaccurate, misleading, or inappropriate information.

You and your Authorized Users are responsible for reviewing and validating Output before using, signing, submitting, transmitting, billing from, or incorporating it into a medical record.

Clinical Decisions

Scryber is not a substitute for examination of a patient, professional medical judgment, diagnosis, treatment planning, or other clinical decision-making.

Healthcare professionals remain solely responsible for:

evaluating patients;
making diagnoses;
determining treatment;
ordering tests and procedures;
prescribing medications;
maintaining accurate medical records; and
complying with applicable professional standards.

Coding and Billing

Coding, billing, reimbursement, and revenue-related Output is provided as decision support.

Scryber does not guarantee that:

a suggested CPT, ICD-10, modifier, or other code is appropriate;
a payer will accept a code or claim;
a service will be reimbursed;
a particular reimbursement amount will be received;
use of a recommendation will prevent an audit, denial, recoupment, or other payer action; or
Scryber will identify every potential billing opportunity or error.

You remain responsible for validating coding and billing decisions and complying with applicable payer requirements, coding standards, healthcare laws, and regulations.

6. Patient Consent and Recording

Certain Scryber features process audio or other information from patient encounters.

You are solely responsible for obtaining all notices, authorizations, permissions, and consents required by applicable federal and state law before recording, transmitting, or otherwise processing a patient encounter through Scryber.

Recording and consent laws vary by jurisdiction.

You represent and warrant that you have the legal authority and all required consents to provide Patient Data to Scryber and permit Scryber to process that information in connection with the Services.

Where consent is withdrawn or recording is not legally permitted, you are responsible for discontinuing the applicable recording or processing.

7. HIPAA and Protected Health Information

Scryber is designed to support HIPAA-compliant healthcare workflows.

When Scryber processes PHI on behalf of a Covered Entity or Business Associate subject to HIPAA, Scryber acts as a Business Associate, as applicable.

Scryber will enter into a Business Associate Agreement with applicable Customers where required.

PHI will be processed in accordance with the applicable BAA, HIPAA, the HITECH Act, and applicable regulations.

You are responsible for your own compliance with HIPAA and other healthcare privacy requirements, including appropriate workforce access, patient notices and authorizations, minimum-necessary practices, and proper use of information received from the Platform.

Scryber does not use patient data or PHI to train generalized artificial intelligence or machine-learning models.

8. Your Data

“Your Data” means information, documents, recordings, clinical information, financial information, account information, and other data submitted to or generated through the Platform by you or your Authorized Users.

Your Data may include:

patient recordings;
transcripts;
medical records;
clinical documentation;
patient identifiers;
PHI;
billing and coding information;
reimbursement information;
practice financial information; and
Output generated from Your Data.

As between you and Scryber, you retain ownership of Your Data.

You grant Scryber a limited, non-exclusive right to host, copy, transmit, process, display, and otherwise use Your Data only as reasonably necessary to:

provide the Services;
generate requested Output;
maintain and secure the Platform;
provide support;
prevent fraud and abuse;
satisfy legal and regulatory obligations; and
otherwise perform our obligations under these Terms and the applicable BAA.

No Patient Data Used for Generalized Model Training

Scryber does not use PHI or patient data to train generalized AI or machine-learning models.

Scryber may use non-PHI information, synthetic information, aggregated information, or information properly de-identified in accordance with applicable law for analytics, security, product development, research, and improvement of the Services.

9. De-Identified, Aggregated, and Usage Data

Scryber may collect technical and operational information concerning use and performance of the Platform (“Usage Data”), such as feature utilization, system performance, error rates, response times, and similar operational information.

Scryber may use Usage Data to operate, secure, analyze, maintain, and improve the Platform.

Scryber may also create aggregated or de-identified information where permitted by applicable law and contractual obligations.

Where PHI is de-identified, Scryber will use methods consistent with applicable HIPAA requirements.

De-identified or aggregated information that does not identify an individual or Customer may be used for legitimate purposes including product improvement, analytics, security, research, and service development.

Scryber will not attempt to re-identify PHI that has been properly de-identified except where permitted by law to validate the de-identification process.

10. Data Accuracy and Customer Responsibilities

You are responsible for the accuracy, quality, legality, integrity, and appropriateness of Your Data.

You represent and warrant that:

you have the right and authority to provide Your Data to Scryber;
Scryber's processing of Your Data as contemplated by these Terms does not violate applicable law or third-party rights;
required patient permissions and consents have been obtained;
your Authorized Users are appropriately authorized;
you will use the Platform only for lawful professional purposes; and
you will independently review Output before relying upon it.

11. Ownership of the Platform

Scryber and its licensors retain all right, title, and interest in and to the Platform, including its:

software;
algorithms;
models;
workflows;
interfaces;
designs;
documentation;
technology;
trademarks;
logos;
content;
improvements;
modifications; and
intellectual property rights.

Except for the limited rights expressly granted under these Terms, no rights in the Platform or Scryber intellectual property are transferred to you.

Your Data remains subject to Section 8 and is not Scryber-owned Platform content merely because it is processed using the Platform.

12. Feedback

We welcome feedback, suggestions, and ideas about Scryber.

If you voluntarily provide feedback regarding the Platform, you grant Scryber the right to use that feedback without restriction or compensation to improve, develop, market, or operate our products and services.

Please do not include PHI, patient information, or other confidential information in general product feedback.

13. Subscriptions and Fees

Certain Scryber Services require a paid subscription.

Prices, subscription limits, included functionality, and billing periods are disclosed when you purchase a subscription or in a separate order form or agreement.

Unless otherwise stated, subscriptions may be billed monthly or annually and may automatically renew at the end of each billing period until canceled.

By purchasing a subscription, you authorize Scryber or its payment processor to charge the applicable fees and taxes to your selected payment method.

You agree to provide current, complete, and accurate billing information.

Scryber may modify subscription pricing or plans from time to time. Changes affecting an existing subscription will take effect as disclosed to you and subject to applicable law.

14. Cancellation and Refunds

You may cancel your subscription through available account functionality or by contacting support@scryber.ai.

Unless otherwise stated in an applicable order form or required by law:

cancellation stops future renewal;
you may continue using the paid Services through the end of your current paid billing period; and
amounts already paid are non-refundable.

If Scryber materially fails to provide Services you purchased, any remedies will be subject to these Terms and any applicable written agreement between you and Scryber.

15. Free Trials and Promotional Access

Scryber may offer trials, pilots, beta functionality, promotional access, or other limited-use Services.

Additional conditions may apply and will be disclosed when the trial or program is offered.

Scryber may modify or terminate trial, beta, or promotional access at any time to the extent permitted by law.

Unless expressly stated otherwise, beta and evaluation functionality is provided for testing and evaluation purposes and may contain errors or change without notice.

16. Acceptable Use

You may not use the Platform to:

violate applicable laws or regulations;
infringe intellectual property, privacy, confidentiality, or other rights;
gain unauthorized access to information;
impersonate another person;
transmit malicious software;
circumvent security or usage controls;
conduct unauthorized automated scraping or extraction;
disrupt Platform availability or performance;
test Platform vulnerabilities without written authorization;
create accounts for fraudulent purposes;
use the Platform to build or train a competing product; or
encourage or assist another person in engaging in prohibited activity.

Scryber may investigate suspected violations and suspend or terminate access where reasonably necessary to protect Scryber, Customers, patients, users, or the Platform.

17. Third-Party Services and Integrations

The Platform may interact with third-party systems, including electronic health record systems, authentication providers, payment processors, artificial intelligence providers, cloud infrastructure, and other technology services.

Scryber is not responsible for third-party services that are outside Scryber's control.

Your use of independent third-party services may be governed by separate agreements between you and those providers.

Where third-party subprocessors process PHI on Scryber's behalf, Scryber requires appropriate contractual protections, including Business Associate Agreements where required.

18. Security

Scryber maintains administrative, technical, and organizational safeguards designed to protect the confidentiality, integrity, and availability of information processed through the Platform.

You are responsible for maintaining reasonable security within systems, devices, networks, accounts, and credentials under your control.

No technology system can guarantee absolute security, and Scryber does not warrant that unauthorized third parties will never be able to defeat security measures.

You must promptly notify Scryber at support@scryber.ai if you become aware of suspected unauthorized access, disclosure, or compromise involving your Scryber account.

19. Availability and Modifications

We continually develop and improve the Platform.

Scryber may add, remove, modify, or replace Platform functionality from time to time.

We may also temporarily suspend access for maintenance, security, upgrades, emergencies, or circumstances beyond our reasonable control.

Except where expressly provided in a separate Service Level Agreement, Scryber does not guarantee uninterrupted or error-free availability.

20. Term and Termination

These Terms begin when you first accept them or access the Platform and remain effective while you use the Services.

You may terminate your use by canceling your subscription and discontinuing use of the Platform.

Scryber may suspend or terminate access if:

you materially violate these Terms;
fees remain unpaid;
your use creates a security, legal, compliance, or patient-safety risk;
we are required to do so by law;
continued provision of the Services becomes unlawful; or
as otherwise permitted under an applicable written agreement.

Upon termination, your right to access the Platform ends, except for any period during which access remains available under your paid subscription or separate agreement.

Your Data will be handled following termination in accordance with Scryber's Privacy Policy, applicable BAA, contractual commitments, and data-retention requirements.

Provisions that by their nature should survive termination—including intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, dispute resolution, and applicable data obligations—will survive.

21. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

SCRYBER DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

SCRYBER DOES NOT WARRANT THAT:

THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE;
ALL ERRORS WILL BE CORRECTED;
OUTPUT WILL ALWAYS BE COMPLETE OR ACCURATE;
AI-GENERATED CONTENT WILL BE FREE FROM ERRORS;
ANY PARTICULAR CLINICAL, FINANCIAL, CODING, BILLING, OR REIMBURSEMENT RESULT WILL OCCUR; OR
USE OF THE PLATFORM WILL SATISFY EVERY CUSTOMER'S LEGAL, REGULATORY, PROFESSIONAL, OR CONTRACTUAL REQUIREMENTS.

YOU ARE RESPONSIBLE FOR DETERMINING WHETHER THE PLATFORM AND ITS OUTPUT ARE APPROPRIATE FOR YOUR PARTICULAR USE.

22. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SCRYBER LLC AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITY, GOODWILL, OR OTHER INTANGIBLE LOSSES ARISING FROM OR RELATING TO THE PLATFORM OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCRYBER'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO SCRYBER FOR THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The limitations above apply regardless of the legal theory on which liability is based and even if Scryber has been advised of the possibility of such damages.

Some jurisdictions do not permit certain exclusions or limitations, so portions of this section may not apply to you.

23. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Scryber, Inc. and its directors, officers, employees, affiliates, agents, and representatives from third-party claims, damages, liabilities, losses, costs, and reasonable attorneys' fees arising out of or relating to:

your or your Authorized Users' material breach of these Terms;
unlawful or unauthorized use of the Platform;
your failure to obtain required patient consent or authorization;
your violation of applicable law;
your infringement or violation of a third party's rights; or
Your Data where you lacked the lawful authority to provide or process that data through Scryber.

Scryber will provide reasonable notice of an indemnifiable claim and reasonable cooperation in its defense.

24. Compliance With Laws

You are responsible for using the Platform in compliance with laws and professional requirements applicable to you and your practice.

The Platform is operated from the United States and is primarily intended for use in the United States.

If you access the Platform from another jurisdiction, you are responsible for determining whether your use is lawful in that jurisdiction.

25. Governing Law

These Terms and any dispute arising out of or relating to them will be governed by the laws of the State of Illinois, without regard to conflict-of-laws principles, except to the extent superseded by applicable federal law.

26. Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except for disputes eligible for small claims court or requests for temporary or injunctive relief relating to intellectual property, security, confidentiality, or unauthorized Platform access, disputes arising from or relating to these Terms or the Platform will be resolved through binding individual arbitration rather than in court.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision.

Before initiating arbitration, the complaining party must provide the other party with written notice describing the dispute and requested relief and allow at least thirty (30) days for the parties to attempt to resolve the matter informally.

If the dispute is not resolved, either party may initiate arbitration through the American Arbitration Association (“AAA”) under its applicable Commercial Arbitration Rules or Consumer Arbitration Rules, as appropriate.

The arbitration may be conducted remotely unless the arbitrator determines an in-person hearing is necessary.

Judgment on the arbitration award may be entered in any court having jurisdiction.

Nothing in this section prevents either party from seeking temporary or preliminary injunctive relief from a court of competent jurisdiction where necessary to protect intellectual property, confidential information, security, or prevent unauthorized access to the Platform.

27. Class Action and Jury Trial Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND SCRYBER AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT AS PART OF A CLASS, CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE ACTION.

YOU AND SCRYBER EACH WAIVE ANY RIGHT TO A JURY TRIAL FOR DISPUTES SUBJECT TO ARBITRATION UNDER THESE TERMS.

If applicable law prevents enforcement of a particular portion of this waiver, that portion will be severed to the minimum extent necessary.

28. Changes to These Terms

We may update these Terms from time to time to reflect changes to the Platform, our business, legal requirements, or our practices.

When we update these Terms, we will update the “Last Updated” date above.

For material changes, we may provide additional notice through the Platform, email, or another reasonable method where appropriate.

Continued use of the Platform after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by law.

29. General Terms

These Terms, together with our Privacy Policy, applicable BAA, applicable order forms, and any other agreements expressly incorporated by reference, constitute the agreement governing your use of the Platform.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

Our failure to enforce a provision does not waive our right to enforce it later.

You may not assign these Terms without Scryber's prior written consent. Scryber may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.

Nothing in these Terms creates a partnership, joint venture, employment, fiduciary, or agency relationship between you and Scryber.

There are no third-party beneficiaries to these Terms except as expressly stated.

30. Contact Us

Questions about these Terms or the Scryber Platform may be directed to:

Scryber, Inc. Email: support@scryber.ai Website: www.scryber.ai

For support, billing, HIPAA/BAA requests, privacy questions, or security inquiries, please contact support@scryber.ai.